Privacy Policy
Last Updated: 02/08/2025
At Mytrippl, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), EU GDPR (where applicable), and relevant national laws.
This Privacy Policy outlines how Mytrippl Limited (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data when you:
Access our website or mobile application,
Use any of our products or services,
Communicate with us via email, support tickets, or third-party platforms,
Interact with any marketing or tracking tools associated with Mytrippl.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Information We Collect
In order to provide our services effectively and improve the overall user experience, Mytrippl may collect and process a range of personal data. This includes information you provide directly, data collected automatically through your use of our platform, and information gathered via third-party technologies such as analytics and cookies.
We may collect personal identification information such as your full name, email address, phone number, nationality (when relevant for travel or visa services), and any other contact information you submit when signing up for an account, making a booking, or communicating with us through support channels. When you make purchases or subscribe to paid services, we also process payment-related information such as transaction amount, currency, payment method, and billing address. Please note that we do not store or process full credit card numbers or other sensitive payment credentials ourselves; these are securely handled by third-party payment providers compliant with PCI-DSS standards.
In addition to personal details, we collect technical and usage data automatically when you interact with our website or mobile app. This may include your IP address, browser type, device model, operating system, language preference, session duration, referral source, screen interactions, and general usage statistics. Such data helps us analyze traffic patterns, diagnose technical issues, and continuously optimize the performance and design of our services.
We also utilize cookies and other similar tracking technologies to personalize content, measure advertising effectiveness, and gather aggregated usage statistics. These may include session cookies for navigation, persistent cookies for preferences, analytics tools (such as Google Analytics), advertising pixels (such as Meta Pixel), and location-based data where consent has been provided. Users can manage cookie preferences through browser settings or in-app privacy controls where available.
How We Use Your Information
The information we collect is used for a range of legitimate purposes necessary to operate, improve, and secure the Mytrippl platform. These purposes are aligned with the services you request and are consistent with applicable data protection laws.
Primarily, we use your personal and transactional information to provide the core functionality of our platform. This includes processing flight and accommodation bookings, managing user accounts, handling payments through authorized providers, delivering customer support, and enabling communication related to your trips. Without this information, we would not be able to fulfill our contractual obligations or deliver the services you have requested.
We also use data to personalize your experience on Mytrippl. This may involve tailoring travel recommendations based on your preferences, previous activity, or destination interest, and customizing your user interface based on device settings or location data (when authorized). This personalization is designed to make your planning process more relevant, efficient, and enjoyable.
Security is a critical function, and we process certain data to detect, investigate, and prevent fraud, unauthorized access, abuse, or other harmful activity. This includes monitoring suspicious behavior, IP-based controls, and enforcing security protocols across our systems.
Additionally, with your consent where required, we may use your contact information for marketing and communication purposes. This includes sending you updates about new features, promotional offers, destination tips, and newsletters via email or push notifications. You may opt out of marketing communications at any time using the unsubscribe options provided or by adjusting your account preferences.
Finally, we process usage data and technical metrics for analytical and operational purposes. This includes measuring engagement, assessing the performance of our website and app, testing new features, and ensuring the platform remains stable and user-friendly. These insights help us make informed decisions to continually improve Mytrippl’s design, content, and overall effectiveness.
Who We Share Your Information With
Mytrippl does not sell, rent, or commercially trade your personal data to third parties. However, in the course of providing our services and operating our business, certain categories of data may be disclosed to authorized third parties under specific and legally permissible circumstances. These disclosures are made with strict data protection controls and in accordance with applicable laws, including the UK GDPR, EU GDPR (where applicable), and other relevant privacy regulations.
We may share your information with the following categories of recipients:
Authorized Service Providers: We engage trusted third-party vendors to perform certain business operations on our behalf. These may include payment processors, fraud prevention providers, customer support platforms, cloud hosting services, email delivery services, and analytics providers. These service providers are contractually bound to process your data solely for the intended purpose and in compliance with appropriate confidentiality and security obligations.
Legal and Regulatory Authorities: We may disclose your personal data if we are required to do so under applicable law, regulation, legal process, or governmental request. This includes situations where disclosure is necessary to comply with a lawful obligation, enforce our terms of use, protect the rights, safety, or property of Mytrippl or others, or respond to court orders, subpoenas, or investigations.
Corporate Transactions: In the event of a merger, acquisition, reorganization, financing, sale of company assets, or other business transaction, personal data may be disclosed or transferred as part of the due diligence process or finalized transaction. In such cases, we will ensure the continued confidentiality and protection of your personal data and provide notice if your data becomes subject to a different privacy policy.
Any such sharing of data is conducted with minimum necessary disclosure, following appropriate legal basis, and subject to strict contractual and technical safeguards.
How We Protect Your Information
We take the security of your personal data seriously and implement a range of technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. While no method of data transmission over the internet or electronic storage is entirely secure, Mytrippl adheres to recognized industry standards and continuously reviews its security practices to minimize risks.
All sensitive information transmitted between your device and our servers is encrypted using Transport Layer Security (TLS/SSL) protocols. We use firewalls, access control systems, intrusion detection tools, and secure software development practices to help prevent unauthorized access to our systems and infrastructure.
Payment information is never stored on our servers. Instead, all transactions are securely processed by PCI DSS-compliant third-party payment processors. We do not retain or directly access your full payment credentials at any point.
Internally, we restrict access to your personal data to employees and contractors who require such access to perform their roles and are subject to confidentiality obligations. Regular security audits, vulnerability assessments, and access reviews are conducted to ensure compliance with internal policies and external regulations.
Users are responsible for maintaining the confidentiality of their account credentials. We strongly recommend that you use a strong, unique password for your Mytrippl account and avoid sharing your login information with others. If you suspect unauthorized access or a security breach, you should notify us immediately via our support channels.
Cookies & Tracking Technologies
Mytrippl’s website and mobile application use cookies and similar tracking technologies to ensure core functionality, optimize user experience, and help us analyze and improve the performance of our services. These technologies are small data files placed on your device when you visit or interact with our platform.
We use the following categories of cookies:
Essential Cookies: These are strictly necessary for the website or app to operate properly and enable core features such as page navigation, secure logins, and access to restricted areas. Without these cookies, basic platform functionality may be impaired.
Analytics and Performance Cookies: These cookies allow us to collect statistical and aggregated information on how users interact with the platform. This includes data such as session length, feature usage, and error reporting, which help us improve service stability and understand user behavior.
Where legally required, we obtain your explicit consent before placing non-essential cookies (e.g., analytics or advertising cookies) on your device. You may manage your cookie preferences at any time through your browser or device settings. Please note that disabling certain cookies may limit the functionality or responsiveness of some features on the website or app.
For more detailed information, please refer to our Cookie Policy.
Your Choices & Controls
We believe in giving you clear and accessible options to manage how your personal data is used. Depending on the features you use and the applicable data protection laws in your region, you have the following controls available to you:
You can update or correct your personal information—such as your name, email address, or phone number—directly within your account settings on the Mytrippl platform at any time. If you choose to stop receiving marketing communications, you can do so by clicking the “unsubscribe” link included in promotional emails, or by adjusting your communication preferences within your account settings.
With regard to cookies and tracking technologies, you can control how cookies are used on your device by modifying your browser or system settings. Most browsers offer tools to delete existing cookies, block future ones, or prompt you before cookies are set. Please note that disabling certain types of cookies may affect the performance or availability of some features on our platform.
If you reside in a country or jurisdiction that grants specific data subject rights—such as access, correction, deletion, or processing restrictions—you may be entitled to exercise those rights in accordance with the applicable law. More details about these rights are outlined in the “Your Rights” section below.
Children’s Privacy
Mytrippl’s services are not intended for use by individuals under the age of 13. We do not knowingly collect, use, or disclose personal data from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a user below this age threshold without verified parental consent, we will take immediate steps to delete such information from our records in accordance with applicable data protection laws. We encourage parents or legal guardians to contact us if they believe their child has submitted personal data without appropriate authorization.
Changes to Our Privacy Policy
We may revise or update this Privacy Policy periodically to reflect changes in legal requirements, our data processing practices, or new features and services we may introduce. When we make material changes to this policy, we will notify users through appropriate channels, such as in-app notifications or website banners. The most current version of the Privacy Policy will always be available on this page, and the “Last Updated” date at the top will reflect the most recent revision. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your information.
Still Have Questions About Your Data?
Contact us — we’re here to help with any privacy-related concerns. Or skip the fine print and jump back into your next journey.